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How to join
Click on the [Sign Up] link and complete the form in order to create your account. Once your account is created, you can immediately benefit from our membership privileges such as discounts and reward credits. Also, it saves you all the hassle of filling out your billing and shipping information every time you place an order since you can save your information securely on our site.
How to order
Order is processed as below:
Step 1: Search for products.
Step 2: Add products to your shopping cart.
Step 3: Log in with a member ID or non-member order.
Step 4: Fill in the order form.
Step 5: Proceed with payment.
Step 6: Complete the order and you will see the order number.
Step 1: Search for products.
Step 2: Add products to your shopping cart.
Step 3: Log in with a member ID or non-member order.
Step 4: Fill in the order form.
Step 5: Proceed with payment.
Step 6: Complete the order and you will see the order number.
Payment
We accept the following forms of payment:
- Credit Card
- Visa
- MasterCard
- American Express
- Discover
- PayPal
- Credit Card
- Visa
- MasterCard
- American Express
- Discover
- PayPal
Shipping
- Shipping Method : Parcel Service
- Shipping Area : All Region
- Shipping Rate : Overseas Shipping: Shipment fee will be charged differently depending on the ordered items’ weight.
- Delivery Time : 14 - 20 days
- Please take into consideration that some products may take additional time for delivery and processing.
Important: Your order is shipped once your payment has been cleared. Please contact our customer service center if you have any questions.
- Customs and Duties
The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.
- Shipping Duration
All 1'S PRIME products are produced by hand-made shoe masters, and as one-to-one custom productions taking into account the individual characteristics of customers,
it will take about 14-20 days for production and delivery.
Returns & Exchanges
Notice of non-exchange and return
> All 1'S PRIME products that are made to order 1:1 cannot be exchanged, refunded or returned as they fall under Article 21 of the Enforcement Decree of the Consumer Protection Act in Electronic Commerce, etc. (Individual production by pre-order).
> However, if the product is judged to be defective, exchange or refund is possible.
- Exchanges and returns are possible only within 7 days of receipt of the product. (Reception: Contact official E-mail)
- Please understand that it may take about 14 to 20 days to produce an exchanged product.
Cases that cannot be exchanged or returned
> When product production begins
> In case of customer carelessness or simple change of mind
> In case the value is damaged due to the use of the product
> If 7 days have elapsed from the date of receipt
> All 1'S PRIME products that are made to order 1:1 cannot be exchanged, refunded or returned as they fall under Article 21 of the Enforcement Decree of the Consumer Protection Act in Electronic Commerce, etc. (Individual production by pre-order).
> However, if the product is judged to be defective, exchange or refund is possible.
- Exchanges and returns are possible only within 7 days of receipt of the product. (Reception: Contact official E-mail)
- Please understand that it may take about 14 to 20 days to produce an exchanged product.
Cases that cannot be exchanged or returned
> When product production begins
> In case of customer carelessness or simple change of mind
> In case the value is damaged due to the use of the product
> If 7 days have elapsed from the date of receipt
Refunds
Notice of non-exchange and return
> All 1'S PRIME products that are made to order 1:1 cannot be exchanged, refunded or returned as they fall under Article 21 of the Enforcement Decree of the Consumer Protection Act in Electronic Commerce, etc. (Individual production by pre-order).
> However, if the product is judged to be defective, exchange or refund is possible.
- Exchanges and returns are possible only within 7 days of receipt of the product. (Reception: Contact official E-mail)
- Please understand that it may take about 14 to 20 days to produce an exchanged product.
Cases that cannot be exchanged or returned
> When product production begins
> In case of customer carelessness or simple change of mind
> In case the value is damaged due to the use of the product
> If 7 days have elapsed from the date of receipt
> All 1'S PRIME products that are made to order 1:1 cannot be exchanged, refunded or returned as they fall under Article 21 of the Enforcement Decree of the Consumer Protection Act in Electronic Commerce, etc. (Individual production by pre-order).
> However, if the product is judged to be defective, exchange or refund is possible.
- Exchanges and returns are possible only within 7 days of receipt of the product. (Reception: Contact official E-mail)
- Please understand that it may take about 14 to 20 days to produce an exchanged product.
Cases that cannot be exchanged or returned
> When product production begins
> In case of customer carelessness or simple change of mind
> In case the value is damaged due to the use of the product
> If 7 days have elapsed from the date of receipt
Other
Pending period for reward store credit:
Your reward store credit issued from orders will be added to your account and stay as Pending for 20 days from delivery before validation to compensate time for exchange or returns. Meanwhile, you are free to spend your available store credit balance.
Requirements:
If you pay for your order with store credit, you are required to spend a minimum store credit of #min_mileage.”
The maximum store credit you can spend on one order is “max_mileage.”
Cancellation of store credit:
Pending credit issued from orders will be automatically cancelled on cancellation or return of the relevant order. Your store credit will be cancelled if you close your account. Also, your store credit will expire if there is no newly issued store credit for three years.
Your reward store credit issued from orders will be added to your account and stay as Pending for 20 days from delivery before validation to compensate time for exchange or returns. Meanwhile, you are free to spend your available store credit balance.
Requirements:
If you pay for your order with store credit, you are required to spend a minimum store credit of #min_mileage.”
The maximum store credit you can spend on one order is “max_mileage.”
Cancellation of store credit:
Pending credit issued from orders will be automatically cancelled on cancellation or return of the relevant order. Your store credit will be cancelled if you close your account. Also, your store credit will expire if there is no newly issued store credit for three years.
- 070-8019-0873
- Opening hours. 11:00-17:00
- Sat, Sun Off
- IBK기업은행 233-120504-04-013
- 예금주 : (주)원스프라임
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Company (주)원스프라임
CEO 고주형
Admin 박성진
Business no. 272-86-02515
Online-order no. 제 2022-서울광진-2530호
Address 서울특별시 광진구 광나루로26길 20, 2층
Tel 070-8019-0873
E.mail contact@1sprime.com
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